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The participant from Brazil requested a withdrawal five days right before publishing this criticism. ultimately, she properly acquired her winnings, so we closed the complaint as solved.
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nonetheless, 24 hours have passed without having acquiring the withdrawal, and conversation with aid is difficult. The participant bought tired from playing in this On line casino and she or he questioned us to shut the criticism.
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soon after several exchanges, the casino experienced verified the participant's account. However, the On line casino later on found out that the participant experienced a replica account, which was a violation of their terms and conditions. As a result, the participant's account was blocked. The player didn't reply to additional inquiries, resulting in the complaint remaining rejected.
The participant from Chile requested a withdrawal on June ten, 2023, and it remains on maintain. Despite getting in touch with the online casino many instances, the only reaction gained has long been live roulette automatic messages indicating that the situation has long been forwarded for the finance department. The criticism was turned down as the player did not reply to our messages and concerns.